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Frequently Asked Questions

Can you apply mark of origin on the units before you arrange the export?

Yes, we can provide stickers with mark of origin which will be applied to caravans prior to loading.

Which ports in Korea do you ship to?

We ship containerised caravans either to Busan or to Incheon port, whichever is more convenient for you. For Ro-Ro we use Port Pyeongtaek and Masan.

Do I need an FTA code to import a caravan into Korea?

You don’t need to have an FTA code to import into Korea,however the dealership that sells the unit for export should have one.

How do I obtain a quotation?

Simply complete the capture on the homepage and click "Get a Quote". The system will guide you through a simple process to obtain your instant quotation.

Your quotation will be valid for 30 days. On rare occasions, rates and surcharges quoted may change without notice due to fluctuations in world currencies.

There are various additional services you can include in your quote request, which will be detailed in the final quote output.

Can you collect my unit?

We work with a trusted network of reputable car transporters which means we can arrange collection of your unit from anywhere in the UK and Europe.

Can you store my unit until I am ready to ship?

Yes, we can store your unit on request in one of our dedicated, secured facilities.

Will you insure my unit for transit?

We offer marine insurance as an optional extra which we strongly recommend you take. Whilst the majority of cargo arrives safely at destination, there can be instances during transit which result in damage or loss. Our all risks marine insurance policy will cover the full value of your cargo, giving you complete peace of mind.

Am I allowed to ship personal effects inside the vehicle?

If your unit is being containerised for shipping, you can include additional cargo inside the vehicle. All items must be explicitly declared on the manifest and your unit may be subject to additional checks by Customs and port authorities.

If your unit is being shipped Ro-Ro, you are not able to include personal effects inside the vehicle.

Will I have to pay VAT on shipping costs?

Shipping costs are exempt from VAT if the ultimate destination is outside of the EU. VAT only applies if the cargo is shipped to a country within the EU.

When do I pay for my shipment?

Payment must be settled before the unit arrives at destination. This is crucial to avoid additional local charges.

What documentation do you require?

In most cases, we require either a commercial invoice or inventory list. For cars and motorhomes we would also need a copy of registration documents as proof of ownership.

What happens after the shipment has sailed?

Within 2 working days from sailing date you will receive a set of shipping documents and tracking details for your consignment. These will also be available to you on your dedicated Unsworth RV portal.

Can I track my shipment online?

Our industry leading visibility tools allow you to track your unit(s) from the moment they are received by our loading facility, through to final destination; just log in to the Unsworth RV portal.

What happens when the vehicle arrives at the destination?

Prior to your shipments arrival at destination our local office overseas will contact the party you have specified as consignee to discuss customs clearance and other local arrangements. Based on your and consignee's instructions, units can be either made available for collection at a dedicated depot or delivered to a location requested. Unless you have chosen to include destination charges in your shipping price, destination fees will be charged by our partner overseas to the consignee.

What can I do if there is a problem or I have questions about my shipment?

Our dedicated team are happy to help. Contact us by either phone or email and we will advise how best to proceed.